At Integrated Scale Systems we pride ourselves on exceeding our customer’s expectations. That’s wonderful but unless you know how your customers feel, you have no way of knowing how you are doing. As an ISO 9001 accredited business, we have processes in place to help us measure how well we are meeting our customers expectations. Below please find some comments from our customer satisfaction survey, provided with every work order:
I hope all is well.
We would like to take the time to say thank you for the excellent service you provided us. Casey and Eric are real quality people.
They were prompt, professional, and took the time to ensure that all was satisfactory.
Thanks again for your help.
To Whom It May Concern:
I wanted to personally write to you and acknowledge the amazing yet incredibly fast service from Vinnie, Eric and Mike. From the start, Mike went above and beyond to educate my team in great details how to efficiently and effectively use the scales. In the repairing service, Vinnie and Eric, was extremely well informed on the repairs for each Scale that needed to be serviced and explained in great details what was repaired and service for each of the scales.
Was the equipment delivered/installed/serviced in a timely manner? YES
Was our installing technician knowledgeable on the equipment? YES
Was our installing technician polite and courteous? YES
Were you given the necessary instruction for operation? YES
I am overall very satisfied with the service.